• Ensure overdue reduction by strategizing, negotiating, and following up with overdue clients as well as other stakeholders. Promptly address complaints and difficult calls. • Ensure timely issuance and circulation of all written correspondence (e.g. OD letter, legal notice, etc.) whilst adhering to company policies and regulatory guidelines. • Develop and enforce standards for quality control. Improve processes as required and guide stakeholders accordingly. • Regularly monitor assigned accounts, follow up with stakeholders such as clients, RMs, BM, Legal Dept. etc. whilst regularly monitoring account information in CBS of sensitive overdue accounts and take steps for rectification. • Design and implement recovery strategies, including but not limited to monitoring the number of visits as well as obtaining and reviewing visit reports. • Stay updated on market and regulatory information to swiftly adjust strategies for recovery. • Engage with the Legal dept. regarding timely issuance of NI Act notices, case filing, paper publications, facilitating auctions, etc. as well as case withdrawal, collection of warrant recall copy. • Generate and circulate regular and ad-hoc MIS reports which includes but are not limited to overdue, CL, PAR, NPL, dishonored cheques, etc. • Promptly address and generate responses to the queries of stakeholders, including clients and RMs. • Any other task as given by Management from time to time.
• Graduation / Post Graduation in management administration/business /accounting/finance.
• Minimum 7 years of experience in Bank and NBFI industry focusing on corporate relationship. • Self-Motivated and innovative. • Ability to work in and contribute to team building environment. • Strong problem solving, interpersonal and negotiation skills. • Standard English and Bangla communication skills
Full-time
