• Lead expansion and optimization of all digital touchpoints to maximize customer reach and engagement. • Drive performance culture through KPI-based target setting and monitoring across digital channels. • Lead innovation initiatives in collaboration with internal teams, Banks, NBFIs and fintech partners. • Identify, appoint and expand an appropriate nationwide digital touchpoint network across Bangladesh to support Digital Banking business growth, customer acquisition and service delivery. • Drive expansion and optimization of all digital touchpoints. • Manage and drive activation of all digital touchpoints, ensuring effective engagement through structured inputs, performance targets and continuous effective supervision. • Define territory-wise digital business targets and ensure achievement through disciplined monitoring and review. • Build capability on digital product knowledge, sourcing strategy, merchant acquisition, customer activation and ecosystem partnerships. • Ensure growth in active digital user base and transaction volumes. • Improve onboarding, servicing and complaint resolution experience. • Monitor digital NPS and service quality indicators. • Ensure compliance with data privacy and information security standards. • Monitor real-time performance metrics and recommend corrective actions.
• Bachelor’s in Business / Finance / IT
• At least 15 years of experience in digital operations, channel management or related operational functions. • Technical Skills: Digital channel operations, AML/CFT, reconciliation, system workflows, risk frameworks.
Full-time
