• Supervise day-to-day operations in the client relations department. • Respond to client relations issues in a timely and effective manner. • Coordinate with other functions within the organization to ensure effective client relations objectives. • Achieve cross-selling opportunities by exceeding customer expectations and exploring incremental needs of the customers. • Create effective client relations procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Set a clear mission and deploy strategies focused towards that mission • Maintain accurate records and document all client relations activities and discussions. • Assess service statistics and prepare detailed reports on findings. • Manage, coach and lead a team • Hire and train new client relations personnel. • Manage the approved budget of the client relations department. • Stay informed on the latest industry techniques and methods. • Coordinate with other internal functions to ensure timely and efficient deliveries of customers' service needs. • Any other task as and when assigned by the Company from time to time.
• Master's Degree from a reputed University (Degree from Public Universities preferred) in Business or Commerce or Social Science
• Experience in Call Centre Supervision/ Management, Client Relationship Management, Client relations • 5-8 years of experience in the domain of client relations or client relations in an established organization will be given preference. • Working knowledge of client relations software, databases and tools • Good command over both oral and written English & Bangla languages. • Willing to do networking and meeting new people. • Willingness to work for extended hours under pressure and meet deadlines.
Full-time
