• Review and re-engineer operational procedures (SOP), ensuring that they are in line with the regulatory requirements and company's guidelines. • Responsible for building tools for maintaining TAT in operations department and taking initiatives in case the status is not in line with agreed TAT. • Continuous monitoring of receipt & Payment transactions and ensure proper posting of those transactions in the CBS. Ensure refunds made to customers following established process. • Ensure preparation of bank reconciliations on timely manner and take necessary steps for proper posting of unreconciled items in CBS within set timeline. • Responsible for ensuring that the service standard on customer side remains in line with the set standard. Also, ensure customer complaints are dealt with within timeline and involvement of appropriate authority. • Perform/drive the risk identification and assessment in liaison with independent control functions when needed, ensuring validation by the relevant management level and consistency with the defined risk tolerance. • Solicit inputs from business unit on their requirement and expectation and incorporate the same into the MIS in a way that operational capability is built. • Ensure timely reporting of incident in accordance with Company's rules and perform first level of controls on the quality and exhaustiveness of incident reporting • Ensure operational compliance as per AML & CFT guidelines. • Ensuring compliance as per internal policy framework and accountable for satisfactory audit rating of operations including Branch/Hub operations.
• Master’s degree from any reputed university with good academic results.
• Minimum 8 years' of working experience in Banks/ FI
Full-time
