• Document scrutiny and collection of applications for visa processing • Handle customer/applicant queries personally or via email, telephone • Handle cash and bank-related transactions if assigned and ensure 100% accuracy • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc. • Maintain compliance to the standard operating procedures, manuals, etc. without deviation in the process • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers • Ensure that the entire process is completed within the mandated Turn Around Time
• Minimum Undergraduate (if the candidate is fluent in Italian Language)
• 02 – 04 years of experience in Visa Processing/ Operations or related experience
• Language Proficiency: Bangla, English & Italian