Responsibilities: • Determining Contact Centre operational strategies by conducting needs assessments, performance reviews, and capacity planning, and cost/benefit analyses. • Maintaining and improving Contact Centre operations by monitoring system performance. • Identifying and resolving problems; preparing and completing action plans, completing system audits and analyses; managing system and process improvement and quality assurance programs, installing upgrades. • Accomplishing Contact Centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling and disciplining employees. • Liaison with Bangladesh Telecommunication Regulatory Commission (BTRC) to be up-to-date on Call Centre Policies and Guidelines. Maintain constant vigil on applications and due diligence of BTRC. Requirements: • Experience: 3-5years
• Education: Graduation/Post Graduation from a reputed University
• Must be experienced with call center operation
