• employee structured feedback
  • organizational development (od)
  • action based on hr strategy and company strategy
  • managing change on leadership, values and motivation
  • organizational restructure
 
 based on the framework from harvard  business school:
  • the 3D’s of customer experience
  • design the customer experience proposition
  • design the delivery of the proposition
  • design means and processes to deliver again and again
 
  • strategic planning
  • revenue assurance
  • operations
  • stakeholder management
  • revenue enhancement
 
  • consumer insight
  • marketing strategy development
  • brand equity management
  • communication channel management
  • brand communication
  • brand innovation
  • brand activation
  • channel & consumer marketing dev
  • active marketing learning
 
  • strategic planning
  • supply chain planning
  • supplier development
  • procurement
  • crisis management
  • IS visibility
  • logistics
 
  • revenue assurance
  • accounts
  • internal audit and compliance
  • corporate finance
  • business analysis and reporting
  • asset management and insurance
 
  • service level management
  • IT service continuity management
  • availability management
  • configuration management
  • change management
  • release management
  • incident management
  • problem management
  • capacity management
  • financial management for IT
 
  • engineering sales and distribution structure
  • develop sales and distribution structure for channel development
  • major process mapping and standard setting
  • distribution management process
  • physical distribution and availability guideline
  • visibility and merchandising guideline
  • performance monitoring measurement dealers and distributors
  • trade marketing policy